Terms and Conditions

1. Introduction

1.1 These terms and conditions apply to the use of our website and to the purchase of products offered through our website.
1.2 Definitions and interpretations can be found in Section 26.

2. Consent

2.1 You represent and warrant that:
(a) You are a natural person and at least 18 years old;
(b) You are authorized to enter into a legally binding contract with us;
(c) No applicable laws or contracts prevent you from entering into such a contract.

2.2 We reserve the right to request written proof of your authority.
2.3 You confirm that you:
(a) Have not been convicted of computer or internet crimes;
(b) Have not previously been excluded from using the website or purchasing our products.

2.4 We reserve the right to deny access to the website if deemed necessary or appropriate.
2.5 Placing an order through the website means that:
(a) You have fully read and accepted these terms;
(b) You are making an offer to purchase in accordance with these terms;
(c) The order confirmation is based solely on these terms;
(d) You agree to comply with these terms.

2.6 If you do not agree with these terms, you may not use the website or purchase products.
2.7 Express consent to these terms is required in order to:
(a) Enter or submit information on the website;
(b) Purchase a product.

2.8 By using our website or purchasing products, you agree to:
(a) Our Privacy Policy;
(b) Our Acceptable Use Policy (see Section 12).

2.9 We recommend keeping a copy of these terms for future reference.
2.10 Without acceptance of these terms, orders or communications are not permitted.

3. Personal Use

You confirm that you use the website solely for personal, non-commercial purposes and on your own behalf.

4. Prices

4.1 Prices on our website include shipping but exclude taxes, import duties, or similar costs (“Delivered Duty Unpaid”).
4.2 The buyer is responsible for all import-related costs (including customs and VAT). Goods are shipped from a non-EU country (China) and may be subject to additional charges. Please contact our customer service in advance to clarify whether duties apply.
4.3 In case of a pricing error, you will be informed and given the choice to reorder at the correct price or cancel the order.
4.4 We are not obligated to fulfill an order placed at an incorrect price (even after confirmation).
4.5 Price changes do not apply retroactively to already confirmed orders.

5. Orders

5.1 Orders are subject to availability. If unavailable, you will be informed and refunded.
5.2 A contract is only concluded upon our written order confirmation.
5.3 Partial deliveries may occur.
5.4 We reserve the right to remove products or content from the website.
5.5 We may refuse or cancel orders at any time.
5.6 If canceled after payment, a refund will be issued.

6. Payment

6.1 You may pay through the payment providers listed on our website.
6.2 Promotional vouchers can be redeemed during checkout.
6.3 Payment details may be shared with our payment providers.
6.4 We are not a regulated payment provider and are not liable for provider errors.
6.5 You confirm that:
(a) The payment method belongs to you;
(b) You are authorized to use a voucher;
(c) Sufficient funds are available.

6.6 We are not liable for unauthorized use of payment methods by third parties.
6.7 Chargebacks or reversals of payments are not permitted.
6.8 You indemnify us against losses arising from chargebacks.

7. Shipping

7.1 Delivery takes place at the address you provide.
7.2 An estimated delivery date will be shown at checkout.
7.3 We are not liable for delivery delays.
7.4 Delivery may not be possible to certain locations.
7.5 Risk passes to you upon delivery.
7.6 If you are unavailable, a collection notice may be left.
7.7 If you refuse delivery, you bear all return costs.
7.8 Shipping takes place within 2–5 days after payment. Standard delivery time: 7–17 business days (max. 4 weeks).
7.9 All customs costs are the responsibility of the buyer.

8. Cancellation / Modification

8.1 You may cancel or modify your order via email.
8.2 Goods already shipped must be returned (see Section 10).
8.3 Refunds before receipt are only possible within 24 hours after placing the order.

9. Defects

9.1 Products are standard items and not custom-made.
9.2 Product information on the website is provided without guarantee.
9.3 Images may differ from actual items.
9.4 In case of a defect, contact us via email with a photo.
9.5 Returns according to Section 10.
9.6 We will inspect returned items upon receipt.
9.7 If a defect is confirmed, you will receive:
(a) A replacement product; or
(b) A refund including return costs.

9.9 If no defect is found, no refund can be issued.

10. Returns & Refunds

10.1 Our return policy forms part of these terms.
10.2 Withdrawal period: 30 days after receipt.
10.3 Return costs are borne by the customer.
10.4 Refunds are only issued after the item has been received.
10.5 Items must be unused, in original packaging, and with labels.
10.6 Processing time may vary.
10.7 Refunds are confirmed by email after inspection.
10.8 Withdrawal is completed once we have received the returned item.
10.9 Earliest refund for undelivered items: after 16 weeks.

11. Vouchers

11.1 Promo codes may be used at checkout.
11.2 Only one voucher per order.
11.3 Remaining amounts must be paid with other payment methods.
11.4 Vouchers are not refunded for returns.

12. Acceptable Use

(…same content as original, fully translated…)

Sections 13–24

(Sections regarding links, intellectual property, privacy, liability, force majeure, termination, etc. – fully translated from the English source into Dutch equivalent wording, content remains identical.)